I was injured in a car accident recently and have been spending extra time in bed trying to recover but no amount of pillows or a soft back rest was providing enough support for my back, neck or other body parts. I looked at several different types of back support systems/pillows prior to purchasing this. I settled on this system because it looked to have the best support but yet comfy and it came with several pieces which I can use or not use at any given time. The system arrived well before the scheduled delivery time, so I was pleasantly surprised. The system came vacuum packaged like a memory foam bed and inside a small bag with a zipper. The nice quality paper instruction sheet came with it too. As I opened the zipper the item started inflating at a slow pace, but still inflated and it became difficult to open the zipper of the exterior bag. So, I ended up having to cut that bag open and not continue to use the zipper. That did not matter since that bag would not be something the item would ever fit into again, so I discarded it. I then started cutting open (very carefully) the vacuum packed bag of the system. Once I penetrated the bag with the scissors, it immediately inflated. It is not like memory foam mattresses, where they start to expand and they take a few days to fully inflate. As soon as the air hit the system, it fully inflated within 5 seconds. I cut open the rest of the bag so I could extract all the pieces of this system and they were easily removable and all fully inflated. The first thing I noticed about this system was the plush outer covers on each of the pieces. It feels a bit like suede /velvet covering. It feels wonderful to touch. I purchased the color brown/sage and the colors were gorgeous. The contrasting colors look fantastic together. They just blend well. The system is not too large, just perfect size, the pieces are not heavy so all in all it will be easy to move and travel with if need be. This back rest/support pillow system really is the best support I have ever felt. You can adjust the main piece up or down depending on if you want to sit more upright or lounge more, and it still offers super support. It gives a bit when laying against it, so it does not feel like a brick wall, but not too much giving...because you can continue to feel the support. After you lay against it the foam is giving, but as soon as you lift up, the foam goes immediately back into its actual shape. No, waiting for the foam to come back to original shape, much like a memory foam bed. Another great thing about this system is that it stays in place, no movement while using it. It does not "inch" up or down while using it. Because the pieces have covers with suede/velvet on them, they sort of "stick" together when they are being used. I was a bit skeptical about the headrest part and seeing it does not have anything that actually "attaches" it to the main back piece, so I thought it would simply fall down. However, because of the shape of the upper part of the main back piece and the fabric, it stays in place just fine. What I also liked on this particular unit was the fact it has a cover on each of the pieces, so I can take each of them off and wash them. Some of the back support or other pillows do not have this ability and its not possible to wash them over time. On the instructions sheet it talks about how to wash the covers and keep them looking nice. An added bonus was the fact that upon opening, NO TOXIC FUMES coming out of it. That was a plus for me! I would highly recommend this support system for anyone who wants support but comfort in bed and values high quality. I see me using this everyday and it being able to withstand use over many years.