Questions on Mattress Elevator

• From WOGEMA at 2/23/2018 8:05 PM
  • I JUST ORDER THE PRODUCT.DOES IT COMES WITH FABRIC COVER?
  • WOMGEMA,
    
    It does not come with a fabric cover!
    
    Customer Service.
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• From Philip at 3/17/2018 12:00 AM
  • I bought the king since I have a twin xl. So, I really only need the 1 twin xl - not 2. Will the extra be useful in a year or two if I leave it wrapped up in the plastic it came in?
  • Philip,
    
    Our products are okay to stay compressed for a few months. We do not suggest leaving them compressed for years as it can compromise the shape or integrity of the foam!
    
    Customer Service Team.
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• From Michelle at 3/29/2018 3:18 PM
  • Can you confirm that the foam is Certi-Pur?
  • Michelle,
    
    Yes we are Certi-Pur certified!
    
    Hope this helps!
    Avana Customer Service!
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• From Barbara at 4/2/2018 2:33 PM
  • why doesn't it come in a full size and can I use the twin on a full size bed.
  • Barbara,
    
    We are not currently making it in that size, if we get enough demand for it we might in the future.
    
    Customer Service Team.
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• From Doug Smith at 4/20/2018 1:49 PM
  • Hi. Can I cut the queen size down to a full size? If yes, what cutting tool is best? Thanks
  • Doug,
    
    We do not recommend cutting the foam and it will void the warranty!
    
    Avana Customer Service Team.
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• From Kristen at 4/24/2018 12:00 AM
  • Can one still sleep on ones side as opposed to having to sleep on their back?
  • Kristen,
    
    You can still sleep on our side, it is a personal preference!
    
    Customer Service Team.
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• From Sharon at 5/2/2018 3:30 PM
  • Is there an odor to this product as many of them have a very strong smell, particularly when they are new.
  • Sharon,
    
    There shouldn't be any off-gassing, but if there is we suggest airing it out for 48 hours and that should get rid of any smell!
    
    Customer Service Team
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• From CC at 5/26/2018 11:54 PM
  • Is it possible to buy just the cover if the original becomes ruined?
  • CC,
    
    It is, the cover can be purchased through our customer service line!
    
    Customer Service Team.
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• From Andrew at 6/3/2018 8:30 AM
  • Can this product be used right on top of the slats of a platform bed or does it need to go on top of a box spring?
  • Andrew,
    
    I can be used ontop of slats!
    
    Customer Service Team!
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• From steve dion at 6/24/2018 12:26 PM
  • Do you make the 7" mattress elevator in a Cal King size.
  • Steve,
    
    We currently do not offer it in the Cali King size.
    
    Customer Service Team!
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• From Rob Thomson at 7/6/2018 2:33 PM
  • Out of 10 questions above, 3 are asking for a Full (Twin XL) size. You say you do not have that size but, believe it or not, you actually do! You have a King size that ships as "two 38-inch wide slants" 80 inches long - so one of these is the dimensions of a full. You should offer these slants individually as a Full size. This would give you a more complete product line and sell to more customers for better customer service. They should sell individually for $100. Can you check with management to confirm you can do this? Thanks.
  • Rob,
    
    We now offer a Twin Size Mattress Elevator!
    
    CS Team!
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• From Doreen. at 10/21/2018 12:26 PM
  • Do you ship to Ireland?
    If so could you give me a price for postage? My bed measures 4 feet 6 inches wide. Am not sure what this equates to in your size chart.
    Kindes regards.
    Doreen.
  • Doreen,
    
    Approx $175, depending on where in Ireland and what size mattress elevator!
    
    Customer Service Team.
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• From Mary at 11/12/2018 7:44 PM
  • Can the 7” mattress elevator be used on top of mattress.
  • Mary,
    
    It can be, but is not recommended due to the high density foam is not going to be extremely comfortable.
    
    Customer Service Team.
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