Refund policy

Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.

Returns must be pre-approved by our Customer Support Team. To obtain approval, simply contact us via e-mail at service@avanacomfort.com or call toll free at 1-866-384-2802 and explain the reasons for your return. If your merchandise fits our criteria, our friendly Customer Support Team will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.

All returns and exchanges must be:

• Restockable merchandise. We cannot accept any non-resalable product, which includes products with food crumbs, pet hair, smoky odor, or damage to legal labels
• Requested within 30 days of the delivery date via the courier
• Returned in full (cover and foam). Customers who are unable to return the full unit are subject to a 20% restocking fee.
• Shipped via UPS, FedEx or a courier that issues a tracking number emailed in response to an RMA email
• Returned with a copy of your invoice and RMA number
• Note: unless there is a manufacturer's defect or mistake, the customer is responsible for return shipment

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we've approved your return, please contact us at service@avanacomfort.com.